Frequently Asked Questions

At Jansen Chevrolet, we believe buying and servicing a vehicle should be simple, transparent, and enjoyable. Our team is committed to providing a hassle-free experience, competitive pricing, and exceptional customer service before, during, and after the sale. We're proud to serve Germantown, Clinton County, the Metro East, and Southern Illinois with a large selection of new Chevrolet vehicles, quality pre-owned inventory, expert service, and collision repair solutions.

Yes.

We offer a full lineup of new Chevrolet cars, trucks, and SUVs, along with a large selection of quality pre-owned vehicles from Chevrolet and many other manufacturers. Whether you're looking for a Silverado, Equinox, Traverse, Tahoe, Trax, Blazer, or a dependable pre-owned vehicle, our team is here to help.

Absolutely.

Our sales consultants have access to inventory at both Jansen Chevrolet and Jansen Ford of Breese, giving you access to hundreds of additional vehicles through one team. That means whether you're looking for a Chevrolet, Ford, or quality pre-owned vehicle, we can help you explore options across both locations without starting over or working with multiple dealerships.

More inventory. More choices. Less hassle.

Yes.

We make the trade-in process simple and transparent. Our team will provide a fair market value for your vehicle that can be applied toward your next purchase.

Yes.

We are always looking for quality pre-owned vehicles and would be happy to evaluate your vehicle, even if you are not purchasing another vehicle from us. The process is quick, easy, and there is no obligation.

We believe in straightforward pricing and honest communication. No pressure. No gimmicks. No unnecessary back-and-forth. Just real numbers, real conversations, and a team focused on helping you find the right vehicle for your needs and budget.

We offer Chevrolet's full lineup of new vehicles, including:

• Silverado 1500
• Silverado HD
• Equinox
• Traverse
• Tahoe
• Suburban
• Trax
• Blazer
• Colorado
• Corvette
• Silverado EV
• Commercial vehicles and more

Inventory is constantly changing, so we encourage customers to browse online or contact our team for the latest availability.

In many cases, yes.

If a vehicle is currently in transit or scheduled for arrival, our team can discuss availability, deposits, and reservation options.

Absolutely.

Customers can browse inventory, value a trade, apply for financing, schedule service, and contact our team directly through our website.

Absolutely.

Whether you purchased your vehicle from us or somewhere else, our certified technicians are here to help keep you safely on the road.

Our factory-trained technicians perform:

• Oil changes
• Tire rotations
• Tire replacement
• Brake service
• Battery replacement
• Engine diagnostics
• Heating and cooling repairs
• Fluid services
• Alignments
• Transmission service
• Filters, belts, hoses, and more

We service Chevrolet vehicles and other makes and models.

Appointments are recommended to ensure the fastest service possible.

However, if you need assistance with routine maintenance or have an unexpected issue, give us a call and we will do our best to accommodate you.

Yes.

Jansen Chevrolet offers complimentary pickup and delivery for qualifying service appointments, making it easier and more convenient to maintain your vehicle.

Yes.

Please contact our service department for availability and scheduling details.

Yes.

Jansen Collision Repair is locally owned and operated by the same ownership group as Jansen Chevrolet and is conveniently located just down the road from our dealership.

This allows us to provide a seamless experience for customers needing collision repairs, insurance claim assistance, towing, and vehicle repairs after an accident.

First, ensure everyone is safe and contact emergency services if necessary.

Then:

• Take photos of the damage
• Exchange insurance information
• Contact your insurance company
• Obtain a claim number
• Contact Jansen Collision Repair

Our team can help guide you through the repair process and work directly with your insurance company.

No.

You have the legal right to choose where your vehicle is repaired.

While your insurance company may suggest a repair facility, the decision is always yours.

Yes.

We work with most major insurance providers and assist customers throughout the claims process to make repairs as smooth and stress-free as possible.

Repair times vary depending on the extent of the damage, insurance approvals, and parts availability.

Our team provides regular updates throughout the repair process, so you always know the status of your vehicle.

Yes.

For collision repair customers, we can assist with rental vehicle arrangements and provide access to 24-hour towing services when needed.

Rental assistance is available for collision repair customers and is not a general vehicle rental service.

Yes.

Customers can complete a secure online credit application before visiting the dealership to save time and streamline the buying process.

Yes.

Whether you have excellent credit, limited credit history, are rebuilding your credit, or are purchasing your first vehicle, our finance team will work to find financing options that fit your situation.

Absolutely.

We offer financing options on both new and pre-owned vehicles.

Yes.

In many cases, we can help customers trade vehicles that still have an existing loan balance.

Our finance team will explain your payoff amount, trade value, and available options so you can make an informed decision.

Yes.

We offer a variety of vehicle protection products, including:

• Extended service contracts
• GAP protection
• Tire and wheel protection
• Maintenance plans
• Additional coverage options

Our team will explain available options and help you determine what best fits your needs.

Absolutely.

We regularly work with first-time buyers and help guide them through every step of the purchasing process.

Simple.

We focus on transparency, communication, and finding solutions that fit each customer's unique situation.

No pressure. No confusing jargon. No unnecessary surprises.

Just a team dedicated to helping you drive home with confidence.